What is a Virtual Phone Answering Service?

A virtual phone answering service is a remote call handling service where incoming phone calls are answered by a live receptionist who greets callers in your business name, takes messages, transfers calls, and provides essential information based on your instructions. This is a crucial part in Servcorp's virtual office solutions, helping businesses improve their client engagement and streamline communications without leasing office space or managing in-house staff. Enjoy all the benefits of a dedicated receptionist, with none of the overhead.

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Reduce Costs
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Fully Furnished & IT Equipped
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Receptionist & Secretarial Services
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150+ Prime locations globally
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Flexible Contracts

Servcorp's Virtual Phone Answering Service

Your professional company needs professional service. Servcorp's quality service includes the following features:

• A local telephone number set up in minutes from any location of your choice

• No call centres

• Choose from a selection of 150+ global locations

• Our in house team of receptionists looks after answering and forwarding your calls promptly and professionally to anywhere in the world

• Calls answered with your company name, or as instructed by you

The Latest Technology and Solutions

We pride ourselves on providing state of the art technological solutions for today's global market community.

• 24 hour interactive voicemail: Keep up to date with your messages from any location

• Access to Servcorp Onefax: The secure fax to email technology solution

Easy, no lock-in contracts and convenient online sign up mean your telephone answering service could be up and running in just a matter of minutes.

• No security deposit required: When signing up online with your credit card there's no additional security deposit required

• Flexible membership rates: Our rates include easy month to month contract arrangements you can manage online

• Other online benefits including the Onefone app – allowing you to take your office anywhere

Discover the benefits of a full virtual office with Servcorp offering comprehensive virtual office packages which allow local, prestigious addresses across the globe and access to superior, fully trained in-house support team to ensure your business' office requirements are completely covered.

Key Features of a Virtual Phone Answering Service

  • All Business Calls, Answered Promptly

    Our virtual receptionist services ensure you never find missed calls in your voicemail, and that every incoming call is handled professionally.

  • Streamlined Customer Experience

    No incoming call wants to be answered by an answering machine. Our Virtual receptionist services come together with professional receptionists that offer exceptional service and knowledgeable assistance to every incoming caller.

  • Capture More Leads

    Never miss a sales call or potential client enquiry. Our live call answering service ensures all your leads' contact details are recorded, prioritised, and escalated as needed.

  • Minimise Costs, Maximise Presence

    Don't skimp out on what helps your business succeed - access 5-star customer services at a fraction of the price, thanks to Servcorp's competitive virtual packages. This cost effective solution makes it perfect for small businesses with tighter budgets.

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Virtual Office Services

Servcorp's Virtual Office Services are the smart and cost effective solution for managing your business' administrative requirements. Let us worry about the details while you get on with the business of expanding your company without expensive overhead costs.

Call us on +44 203 059 7900 to get your first month free!

Frequently Asked Questions

Absolutely. All your inbound calls will be answered with your custom script, maintaining a seamless and professional caller experience that reflects your brand.

Yes. We offer conditional call transfers so you can receive important sales calls and client enquiries in real time, while we manage the rest.

Apart from answering your calls, our dedicated teams are trained in providing the best administrative support and outstanding service money can buy. Professional receptionists also offer mail forwarding services and provide excellent service to your in-house guests, scheduling business meetings, and helping to set up pay-as-you-go meeting rooms. If there's another specific service explicitly requested, our assistants shall provide the required support as best as possible.

Yes. No worries if your call count is high - our receptionists are trained to screen spam and unwanted sales calls, ensuring your team only deals with relevant, qualified callers.

You can get started within one business day. Simply choose your plan, provide your call instructions, and we’ll begin answering all your calls according to your needs.

Yes. Our system can handle call routing across multiple departments or team members, ensuring every incoming call reaches the right person or receives an appropriate response.

Yes. You can forward your current number to our telephone answering service, or choose a new local phone number with us. We make setup quick and easy so you never miss a phone call.